1. Requesting a Cancellation
Customers may request order cancellation as soon as possible after placing an order.
2. Before Processing
Cancellation requests received before the order enters processing may ordinarily be cancelled without any cancellation or processing charge.
3. After Processing Has Started
Once an order has entered processing, packing, inventory allocation, or other fulfilment activities, cancellation may no longer be possible.
Where Stylune accepts a cancellation request after processing has commenced but before dispatch, a cancellation and processing charge of up to 25% of the order value may apply, taking into account processing, payment handling, inventory allocation, packing, and other operational costs already incurred in connection with the order.
Any applicable cancellation charge will be communicated to the customer before the cancellation is processed and will be subject to applicable laws and regulations.
4. After Dispatch
Once an order has been dispatched, it cannot ordinarily be cancelled through Stylune. Customers may instead be required to accept delivery and follow the applicable return procedure outlined in our .